Shipping policy

UNFORTUNATELY DUE TO THE ON GOING PROBLEMS OF THE DIFFERENT INTERPRETATIONS BY DIFFERENT COUNTRIES AND EVEN CUSTOM OFFICERS OF THE BREXIT CUSTOMS AGREEMENT - WE ARE NOT SENDING ANY ORDERS TO EUROPEAN UNION COUNTRIES UNTIL THE AGREEMENT IS UNDERSTOOD FULLY BY ALL THOSE CONCERNED.

 

UK SHIPPING

  • Single Knitting Pattern - £1.00
  • Standard Delivery up to £40.00 - £2.95
  • Orders over £40.00 - Free Shipping

We use Royal Mail as our main courier, but we will use other couriers as well.  Our office hours are Monday to Friday 9:00am - 5:30pm. All orders are processed during this time and delivery will generally take up to 3-7 working days to arrive from day of despatch. Working days do not include weekends or bank holidays.

UK EXPRESS COURIER SHIPPING

We operate a flat rate delivery charge of £7.95 for UK Express Delivery regardless of weight or number of items. If you need your items in a hurry and place your order before Midday, we can send your items via express courier which should usually arrive the next working day after despatch (please note, this is not a guaranteed next-day delivery service).

Working days do not include weekends or bank holidays.

The express courier service excludes the following areas and postcodes:

  • HS
  • IV
  • KA27 - KA28
  • Shetland and Orkney KW or ZE
  • Scottish Highlands & Western Isles PA20 - PA49, PA60 PA78, PH17 - PH26, PH30 - PH44, PH49 and PH50.
  • Northern Ireland BT
  • IM
  • Cornwall and Scilly TR21 - TR25
  • Channel Islands GY or JE
  • OR ANY other postcode of Isle of Wight, Isle of Man, Northern Ireland and Scottish Highlands.

If you require delivery to any of these areas/postcodes, please call our Customer Care Team on (01788) 890966 to discuss your delivery options.

Please note: orders may be sent out in more than one parcel, so it is possible they may arrive on different days.

 

INTERNATIONAL SHIPPING

We are pleased to accept international orders, but please check below to ensure we deliver to your country of residence before ordering. International delivery rates are charged by weight for the whole order, this will be automatically calculated at the checkout.

Unfortunately we cannot mail out orders of more than 2kg, if you require an order of more than this weight please call us on +441788890966.

Orders are processed from Monday to Friday and if you place your order before 12 noon GMT on a working day, it will normally be despatched the same day. If you order after 12 noon your order will usually be despatched the next available working day. Working days do not include weekends or UK bank holidays.

EU SHIPPING

UNFORTUNATELY DUE TO THE ON GOING PROBLEMS OF THE DIFFERENT INTERPRETATIONS BY DIFFERENT COUNTRIES AND EVEN CUSTOM OFFICERS OF THE BREXIT CUSTOMS AGREEMENT - WE ARE NOT SENDING ANY ORDERS TO EUROPEAN UNION COUNTRIES UNTIL THE AGREEMENT IS UNDERSTOOD FULLY BY ALL THOSE CONCERNED.

European Union orders will be sent Tracked using Royal Mail Airmail or DHL Globalmail.

European Union delivery will usually take up to 10 working days to arrive from day of despatch. Royal Mail and DHL do not consider an item of mail to be lost until a minimum of 25 working days have passed from the day of despatch.

Destinations available:

  • Austria
  • Belgium, Bulgaria
  • Cyprus, Czech Republic
  • Denmark
  • Estonia
  • Finland, France
  • Germany, Greece
  • Hungary
  • Ireland, Italy
  • Latvia, Lithuania, Luxembourg
  • Malta,
  • Netherlands
  • Poland, Portugal
  • Romania
  • Slovakia, Slovenia, Spain, Sweden

 

REST OF WORLD SHIPPING

Any country or state not in the European Union is considered Rest of World. These orders will be sent via DHL GlobalMail Tracked Service, unless it oversized or a country that is available with this courier.

Rest of World International delivery will be a tracked service and generally take 7 to 15 working days to arrive from day of despatch. Couriers do not consider an item of mail to be lost until a minimum of 25 working days have passed from the day of despatch.

Destinations available:

  • Andorra, Australia
  • Bosnia-Herzegovina
  • Croatia, Canada
  • Falkland Islands
  • Gibraltar
  • Hong Kong
  • Iceland, Israel
  • Japan
  • Liechtenstein
  • Republic of Macedonia, Monaco
  • New Zealand, Norway
  • San Marino, Singapore, Switzerland
  • United States