Refund policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange (for exchanges additional postage will be charged, see below).

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging, otherwise there will be only a partial refund as the item will not be able to be resold.  Partial refund will be at our discretion.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

  • - Gift cards 
  • - Downloadable software products 
  • - Some health and personal care items 
  • - Copyrighted items such as Knitting Patterns and Knitting Books

To complete your return, we require copy of the delivery note or invoice or receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and if necessary notifying you of the rejection of your refund for the item not being received in a saleable condition or other reason.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customers@milloutlets.co.uk. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges

We only replace damaged or defective goods.   We do not offer a straight exchange service as we cannot guarantee that we have the replacement item in stock at the time the returned item is received at our warehouse.
If you need to exchange it for the same item, but perhaps in a different size, send us an email at customers@milloutlets.co.uk.  We  will advise you whether we have the item in stock.  The cost of return of the item will be paid for by the customer and there will be an additional cost of postage to send out the exchanged item.  

Please put a note in the returned parcel with a telephone number so that the additional postage can be paid for before the exchanged item is dispatched.

The Return Address for the parcel is: 

Milloutlets
Zukeo LTD, Unit 10, 
Wayside Business Park, 
London Road, 
Braunston, 
Northamptonshire, 
NN11 7HB, 
United Kingdom 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 

Milloutlets
Zukeo LTD, Unit 10, 
Wayside Business Park, 
London Road, 
Braunston, 
Northamptonshire, 
NN11 7HB, 
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of more expensive shipping upgrade, will be deducted from your refund.  We recommend getting a Certificate of Postage from the Royal Post Office, so that you can make a claim if the parcel goes missing and is not received by us.

If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.