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Customer Help

If you have a question that is not covered in this FAQs section, please call our Customer Service Team on (01788) 890966 or you can contact us using our online contact form.

Do I need to register an account to shop with you?  

No. There is no need to create an account to shop online with us. Simply add products to your basket, enter your delivery details and checkout - it's that easy!

How do I enter a discount code?  

You can enter discount codes and coupons at the checkout and your basket total will be updated automatically. When you have finished shopping, click the Checkout button located at the top of every page. At the checkout screen, carefully type your promotional or discount code into the box marked 'Discount Code' and then click 'Apply'. When you have entered a valid discount code, a confirmation message will display in the area above the code entry box and your basket will be updated. We release discount codes on our Mill Outlets Facebook Page, Mill Outlets Twitter stream and through our newsletter during website promotions. You can start saving now with a 10% off discount code as a thank you for subscribing to our newsletter.

Where can I find your Terms & Conditions?

You can find our Terms and Conditions (aka the smallprint!) here: Mill Outlets Terms & Conditions.

Can I order an item that is out of stock?  

If you are looking to buy an item and it is showing as out of stock on our website please call our Customer Service Team on (01788) 890966. We can let you know when the item will be back in stock and arrange to telephone you back when it is ready for you to order.

Where can I find our more about your products?  

You can find out more information about our products by reading our Blog. You can also sign up to our monthly newsletter to receive information on current offers, our new products and all our social media news articles direct to your inbox!

When should I order by for same day despatch?  

If you complete your website order by 12 noon Monday to Friday, we will usually despatch your order on the same day. We only despatch orders on UK working days, working days do not include Saturdays, Sundays or any UK Public/Bank Holiday.

I've forgotten my password, can you send it to me?  

You can safely retrieve your account password by following the 'Forgot Your Password?' link on the My Account Log In page. You will be sent an automated email containing your account password. Mill Outlets Customer Service Team do not have the ability to retrieve your password for you, you must follow the forgotton password process above. If you are still experiencing issues with password retrieval after following the above proceedure, or you do not receive the automated email please call us on (01788) 890966 or email technical@milloutlets.co.uk for further assistance.

How can I get more help shopping with you?  

If you need more help, please call our Customer Service Team on (01788) 890966, or you can email us at sales@milloutlets.co.uk.

What happens after I place my order?  

When you shop with us, we will sent you emails to let you know the status of your order. You should expect to receive the following automated emails from us:

  • Order Received - to let you know that we have received your order and what it will contain.
  • Payment Received - to let you know that we have sucessfully received your payment.
  • Order Despatched - to let you know that your order has been sent by our despatch team and what it contains.

You may receive an email from your payment provider (for example, PayPal) to inform you of the payment you have made to us. We may also send a courtesy email a few weeks after purchase to check you are satisfied with your order and let you know how you can contact us.

If you have any concerns regarding an email you have received from us, please call us on (01788) 890966.

Can I change or add to my order?  

If you would like to add to your order or make any changes, please call our Customer Service Team as soon as possible on (01788) 890966. If you place your order before 12 noon, we will usually despatch it on the same day. We cannot make changes to your order once it has been despatched. If you need to change your order after this time, please see our help section titled 'How can I return items?'

How can I track my order?  

Standard Delivery (UK): All orders shipped using our standard uk delivery service are sent by Royal Mail and cannot be tracked. However, we do keep proof of posting should you need to make a claim for non-delivery.

Express Courier Delivery (UK): All orders shipped using our express courier delivery option can be tracked by our Customer Care Team. If you haven?t received your express courier order within two working days (provided you ordered by 12 noon on the day of purchase), please call us on (01788) 890966 and we will attempt to track your order for you. At this time, we do not have a facility for customers to track their own orders.

How can I get more help with my order?

If you need more help that is not covered in this FAQs page, please call our Customer Service Team on (01788) 890966.

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