FREE Postage on UK orders over £30!
Home > Returns
Mill Outlets operate a no quibble returns policy that is fully compliant with The Consumer Protection (Distance Selling) Regulations 2000 and associated amendments.
If you are not satisfied with a product for any reason, you may return it to the address below for a full refund providing you advise us by email or telephone call of your intention to return within 7 working days after day of receipt. We request that items are returned in their original condition complete with any packaging they came with (even if this has been opened).
The Distance Selling Regulations allow you to examine goods you have ordered as you would in a shop, this may require you to open packaging and try on the goods so we would ask that you try on any footwear or clothing indoors and refrain from removing hygiene strips or product tags. You have a duty under the regulations to take reasonable care of the item(s) whilst they are in your possession.
Please ensure that you read all product information, understand the nature of the product and are satisfied that you are ordering the correct item before committing to buy.
How to return goods:
Please contact us on (01788) 810006 within 7 working days after day of receipt of your order to notify us of your intention to return an item/order and obtain a returns number. This number should then be quoted with your name and address inside the return packaging.
You will then be emailed a returns label which you must attach to the parcel. You can then take the parcel to your local Post Office Counter and post it free of charge to the address below.
Mill Outlets Returns
33 Southam Rd
Dunchurch
Rugby
CV22 6NL
(01788) 810006
Your refund will be processed upon receipt of the returned goods. You must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. Please obtain a proof of posting as we cannot be liable for items lost or damaged in transit.
Exceptions:
Mill Outlets will not be responsible for any postage over the standard reply paid rate if the customer organises their own returns.
We will not refund partial postage costs for general return items. For example, if you are only returning part of an order we would not normally refund your outward postage costs.
We are unable to accept returns for knitting patterns, knitting needles and items which are cut or custom-made to customers' measurements (such as net curtains).
This does not affect your statutory rights.
To exchange an item, please complete a new purchase of the size/type you require which will then be dispatched to you. In the mean time, please follow the instructions above for General Returns to return the unwanted product.
Each item is carefully checked before dispatch, but in the rare event that a fault is overlooked or we have dispatched the wrong item to you, please contact us so we can rectify this as soon as possible.
Any replacements due to faults or an error by us will be sent free of charge and we will also make provision for the cost of returning the item.
If a replacement item is not available you will be fully refunded.
If your product is received damaged or faulty, please email us at customers@milloutlets.com as soon as possible, alternatively you can call us on +44788810006.
Whilst we do accept international returns and exchanges, please note that the customer is responsible for the return carriage costs.